DirecOne: Customer Care is at Our Core
As an outsourced service provider, we understand that we are entrusted with a most critical aspect of our clients’ business – the implementation of customer care. After all, in today’s global marketplace, studies show that price is generally not the most important determinant of customer preference and even further, customer loyalty. In fact, it is a customer’s overall experience and satisfaction with service which most often indicate whether a customer will return.
We fully appreciate that the care we deliver to your customers directly impacts on your competitiveness, brand, reputation and profitability.
Our business, as we see it, is to strengthen the relationship between our clients and their customers, by incorporating our clients’ unique value proposition into our unparalleled service delivery machinery; ensuring that the customers we touch consistently receive exceptional service, every time and in every interaction.
This is our recipe for success.