2000 – ConnectOne Ltd of Toronto and the Gillette Group of Companies based in Trinidad and Tobago partner to form the first international call center in Trinidad and Tobago. Based in Chaguaramas, this call center had an initial capacity of 288 seats per shift, and operating two (2) shifts per day.
2002 – DirecOne partners with Accent Marketing Services of the United States to handle Third party Verification (TPV) for their Fortune 100 clients
2003 – DirecOne moves to 24/7 operations at their primary call center base
2003 – Launch of bilingual services (English/Spanish) to improve customer service for TPV to Fortune 100 clients in the United States
2004 – DirecOne and Accent embark on a Joint Venture initiative to expand operations by 1000 agents to provide customer care services for Sprint
2005 – Doors to DirecOne’s second call center in the heart of Port-of-Spain are opened and operations commence with 250 seats and possibility for expansion to 300 seats on site.