Customer care
Understand the request, use what you know about the product and help the customer reach a result they can use.
Careers / Port of Spain
Good at listening?
That is the hard part.
We can teach a product. We can teach a system. What we look for is the thing that is harder to teach: noticing what the person on the other end needs, and caring enough to see it through.
Your first weeks
Nobody is put on
a call unprepared.
Every new hire starts in our Learning Lab. You are mentored through live conversations, given honest feedback and assessed in a real environment before you join an account.
The tools are changing. As AI takes on more of the routine, the conversations that reach you are the ones that need a person. That makes the work more interesting, and the training matter more.
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Trained on the product, by certified trainers.
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Coached every week, by people who have done the job.
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AI beside you, doing the searching and the typing.
Areas of work
Where people
build careers here.
These describe the kinds of work on our floor. They are not a list of current vacancies.
Technical support
Work a problem through until you find the real cause, and explain the fix in plain words.
Sales
Explain options accurately, work within approved offers and keep the promises you make.
Quality and team leadership
Coach a team, review the work and turn what you see into practical improvements.
Applying
One place
for every application.
DirecOne Ltd is the employer for every role on our floor. Vacancies and applications are handled on a separate careers site, not on this website.
