DirecOne perspective / 8 Oct 2026
Closed is not the same as finished
A ticket can be closed while the customer is still waiting. The measure that matters is whether the work was done.
ReadCompany / Insights
Insights
Perspectives from the people who run the operation, and coverage of Trinidad and Tobago as a place to do business.
DirecOne perspective / 8 Oct 2026
What a hurricane record can and cannot tell you
We checked 175 seasons of storm tracks against Trinidad. Here is what we found, and what we refuse to conclude from it.
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DirecOne perspective / 8 Oct 2026
The handover is the product
Most AI projects are judged on how much the AI handles. Customers judge them on the moment it stops.
ReaddestinationCRM / 17 Jan 2025
Trinidad and Tobago named top nearshore destination for customer experience in 2025
destinationCRM placed Trinidad and Tobago first among five nearshore destinations, noting that it does not compete with a tourism-driven labour market.
Read at the source
Newsday / 21 Jan 2022
InvesTT facilitates telemarketing partnership
Newsday reports on a partnership involving DirecOne and the growth of customer operations capacity in Trinidad and Tobago.
Read at the sourceDirecOne perspective / 19 Feb 2013
What’s new at DirecOne?
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