DirecOne, a dynamic full capability Omnichannel Contact Center providing integrated customer experience and management solution to clients across the globe. We are pioneers and leaders in the Caribbean with over 20 years of experience in the industry. Our commitment to excellence in Customer Experience and service delivery has created the base for our solid corporate reputation in the contact center industry. Our strength in the industry is only bolstered by our place within our parent company, The Gillette Group, a stalwart in Caribbean business for the last thirty-six (36) years.

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    Jon Carlson and Dana Martinez

    First and foremost, a special thank you to each of you for all of your hard work and passion helping our customers for the past few years! There are great things this team accomplished along the way! Impressive creativity and determination resulted in incredible programs that focused on our customers and DirecOne employees.

    Wendy Bell Marketing Manager: Scotiabank International

    years DirecOne performed lead generation services for Scotiabank, Trinidad and Tobago. Their sales channel was very successful our Scotiabank International Marketing (Headquartered in Toronto, Canada) gave approval to dial into other Caribbean territories such as Barbados and Jamaica to which success was maintained.

    Dr. Stephen Ramroop: Chief Executive Officer

    DirecOne International Center supported Social Media Engagements for the Office of Disaster Preparedness and Management, a Division of the Ministry of National Security of the Republic of Trinidad and Tobago (ODPM) from August 2013 to April 2016 During this period, CML/D1 successfully preformed a detailed and comprehensive Scope of Works to meet the emphasis on public safety. As a result, CML/D1 assisted the ODPM in achieving its core Social Media objectives by their Multichannel solutions.

    Monica Wolfe: Senior Consultant

    DirecOne has much to be proud of. We have compared you to the best we have seen and the comments reflected in this presentation are based on this assessment Strengths: • Recognition that end user and client satisfaction is critical to success across key areas of the Contact Centre. Customer Satisfaction measured periodically • Highly motivated management, staff and employees • Recruitment procedure (Interviews and testing) and more.