Let us enhance your Customer Experience with
our Omnichannel Contact Center solutions.

DirecOne is fully equipped and well-positioned to deliver integrated customer management solutions across the globe. At DirecOne, your customers are our customers.

DirecOne is a dynamic full capability Omnichannel Contact Center providing integrated customer experience and management solutions to clients across the globe. We are pioneers and leaders located Nearshore (the Caribbean). Our commitment to excellence in Customer Experience and service delivery has created the base for our solid corporate reputation in the contact center industry. Our strength in the industry is bolstered by our place within our parent company, The Gillette Group, a stalwart in Caribbean business for the last thirty-six (36) years.

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    Testimonials

    Monica Wolfe: Senior Consultant

    DirecOne has much to be proud of. We have compared you to the best we have seen and the comments reflected in this presentation are based on this assessment strengths:
    • Recognition that end-user and client satisfaction is critical to success
    • Highly motivated management, staff and employees
    • Recruitment procedure (Interviews and testing)
    • Incentives program (PRIDE)
    • Extensive training and testing
    • Focus on Quality

    Wendy Bell Marketing Manager:
    Scotiabank International

    For 5 years DirecOne performed lead generation services for Scotiabank, Trinidad and Tobago. Their sales channel was very successful; our Scotiabank International Marketing (Headquartered in Toronto, Canada) gave the approval to dial into other Caribbean territories such as Barbados and Jamaica to which success was maintained.

    Jon Carlson and Dana Martinez

    First and foremost, a special thank you to each of you for all of your hard work and passion helping our customers for the past few years! There are great things this team accomplished along the way! Impressive creativity and determination resulted in incredible programs that focused on our customers and DirecOne employees; i.e., Customer Experience, Best Call of the Week, Door to Door Transportation Services, World Cup, Sprint Bingo, etc. On behalf of Sprint, thank you. It has been a pleasure working with each of you and having an opportunity to experience the beauty of Trinidad & Tobago!

    One additional note, each of you should be very proud of your July CSAT MTD results! This is an incredible way to finish the account.

    Dr. Stephen Ramroop: Chief Executive Officer

    DirecOne supported Social Media Engagements for the Office of Disaster Preparedness and Management, a Division of the Ministry of National Security of the Republic of Trinidad and Tobago (ODPM) from August 2013 to April 2016 During this period, DirecOne successfully performed a detailed and comprehensive Scope of Works 24/7 to meet the emphasis on public safety. As a result, DirecOne assisted the ODPM in achieving its core Social Media objectives.

    About us

    DirecOne is a dynamic full capability Omnichannel Contact Center providing integrated Customer Experience and management solutions to clients across the globe. We are pioneers and leaders located in the Nearshore (The Caribbean) with over 20 years of experience in the industry. Our commitment to excellence in Customer Experience and service delivery has created the base for our solid corporate reputation in the contact center industry.

    #74 Independence Sq. Port of Spain, Trinidad and Tobago, W.I.

    Contact Information

    US: +1 3472523740  Email: [email protected]

    TT: +1 868.623.9261   |    TT: +1 868.625.9977    |    Fax: +1 868.623.0014

    DirecOne