Company / Infrastructure and security
The facility is part of the service. Ours is in the centre of Port of Spain, with two of everything that matters: two power sources behind the mains, two fibre links from different suppliers, and people on site around the clock.
The specification
01Power
A central UPS covers every production and training workstation. An automatic transfer switch moves the load without a break, and a diesel generator takes over from there.
02Connectivity
Two fibre links from different vendors, with failover paths behind them and an independent dark-fibre connection. Carriers and internet providers within our own group stand behind the site.
03Security
Security staff are on site at all hours. Entry is controlled at the door and again at each floor, and footage is stored off the premises.
04Systems
Computers are deployed from standard, security-validated images, so no workstation is an exception. Staff recertify in information security every quarter.
05Compliance
A PCI DSS Level 3 compliant environment across workstations, network and processes. Business continuity and backup procedures are aligned to ISO 22301:2019, and crisis communication protocols to ISO 22330:2018. Healthcare programs run under the client's own compliance framework.
06Workspace
Ergonomic, plug-and-play workstations in bench and cluster layouts, with two dedicated training rooms. Work-from-home capacity can be added where a program calls for it.
"Aligned to" means our procedures follow the standard. It is not a claim of certification. Available capacity is confirmed for each program during scoping.
The site
Before go-live
Before a program takes its first contact we test it as if something had already gone wrong: your access, the routing, the equipment and the procedures.
We agree who responds to a fault, how the program communicates during a disruption and how recovery is confirmed. Then we show you it works.
Practical questions
Yes. A technical readiness discussion is part of scoping. It covers your systems, access, connectivity, equipment and the continuity arrangements your program needs.
Yes. There is a dedicated server room on site for hosted client technology, or we can operate entirely within a stack you own.
More than 150 production seats are ready now, within a site of 350 workstations. We confirm the exact space, equipment and dates during scoping, because they change as programs start.
Our systems are a hybrid of cloud and on-site infrastructure, so work can be moved if the facility is unavailable and can continue if an internet connection is lost.
Start here
A direct conversation with the people who run the operation. Expect a view on scope, a pilot design and a timeline.