Pods
A pod is the smallest useful way to work with us. You see the scope and the price before anything starts, and you decide what happens next on the results. No long contract is needed to find out whether we are any good.
The pods
Most clients begin with one of the first two. The others are for when you already know what you need.
Leave with a plan you could run: which of your contacts AI should take, which need a person, and what a pilot would cost.
Prove it on one or two contact types, with a trained team and AI agents live side by side.
A managed customer care team, working in your systems to your quality standard.
A sales team for a defined campaign: lead generation, qualification, renewals or retention.
Your own team on a ready floor in Port of Spain: recruited, equipped and supported from the first day.
A second site for your peaks and your bad days, in a different place from your first.
Every pod is scoped and priced with you before it starts. Sizes and timings are typical and depend on the complexity of the program.
How a pod runs
The same three moves every time, whatever the pod.
Before
What is in, what is out, who is on the team, how long it runs and what it costs.
During
You see the same figures we do, every week, and you are welcome on the floor.
After
Extend it, change it or stop. Whichever you choose, the findings are yours to keep.
Practical questions
It depends on the work, the team and the hours of cover, so we price each pod with you before it starts. You will have a figure in writing before you commit to anything.
A design sprint can begin as soon as we have agreed the scope. A 20-seat pilot can be live in as little as two weeks from signature, and classes of up to 30 people have been filled in as little as two weeks. Both depend on the complexity of the program.
Yes. Pods are scoped around your technology, your access controls and your integration requirements.
Then you have found that out in 90 days, with the evidence in your hands, rather than a year into a contract. The decision report says what we saw and why.
Yes. A common route is a design sprint, then a pilot pod, then a care or sales pod at the size the pilot justified.
Start here
Two weeks, a small team on each side, and a plan at the end that is yours whether or not you go further.