Services
We run customer operations end to end: the people, the supervision, the facility, the technology and the telecoms. And we carry the quality commitment, so your customers get one standard however they reach you.
Service lines
Buy one line or several. Each can be led by AI, by a person with AI beside them, or by people alone, depending on what the work needs.
Customer experience
Customer service, technical help desks, complaints and retention, across every channel your customers use.
Customer experience
Sales as a service
Lead generation, direct sales, renewals and promotional campaigns, by people who can hold a conversation.
Sales as a service
Back office and processing
Claims, collections, order processing, bookings and case administration, with automation doing the sorting and people doing the judging.
Back office and processing
Trust, safety and research
Moderation, fraud review, emergency and public-information lines, and telephone research that reaches people a web form cannot.
Trust, safety and researchWhat you are buying
01Included
A single agreement covers the resources and the result. You do not assemble a service from separate suppliers, and you do not manage the gaps between them.
02Channels
Use one channel on its own or several as one service. The customer's history and the next step travel with them when they switch.
03Who we serve
Local, regional and international clients, including Fortune 500 companies. Programs for healthcare are delivered under the client's own compliance framework, extended to our floor.
How it is managed
Every new hire spends time in our Learning Lab: mentored through live conversations, given real feedback and assessed in a live environment before joining your account.
After that, the work is watched. Supervisors and quality coaches review each specialist's conversations every week, and what they find goes straight back into coaching.
Speed to live
An indicative ramp for a program that suits it. We would rather promise a date we can keep than a date that sounds good.
Sign
Contract, responsibilities and what "ready" means, in writing.
Week 2
A 20-seat pilot taking contacts, and a first class of up to 30 people recruited.
Weeks 6 to 8
A floor of 100 or more seats, trained and supervised.
Then
Capacity grows with your volumes. The site holds 350 equipped workstations and can be extended.
Timings are "as little as", from signature, and depend on complexity, recruitment, system access and your own readiness.
Proof
Three references, three different kinds of work.
97%Customer satisfaction on complex product support
Advanced software, e-commerce and website problems resolved in under 16 minutes.
As a customer of DirecOne, they have always made me feel like I'm their top priority 24/7 with white-glove treatment.
Director, Customer Support, Kajabi. April 2024
15+ yrsOne partnership, 2005 to 2021
Technical support, customer care, retention and sales, directory assistance and order services.
Based on their performance, reliability, and long-term commitment to our operational success, I confidently recommend DirecOne as a vendor for telecommunications and customer support services.
Senior Manager, Contractor Management, TSTT. December 2025
24/7Public-safety social media, 2013 to 2016
Round-the-clock social media engagement for Trinidad and Tobago's disaster preparedness office.
DirecOne successfully performed a detailed and comprehensive Scope of Works 24/7 to meet the emphasis on public safety.
Chief Executive Officer, ODPM
Figures come from the named client references and describe those programs. They are not company-wide averages, and they are not AI performance claims.
More of the recordPractical questions
Yes. Programs are scoped around your technology, your access controls and your integration needs. We agree how case history and ownership will be kept before operations begin.
Policy, commercial decisions and anything outside the agreed scope. We make those boundaries explicit, and decisions that are yours reach a named person on your side with the context needed to make them.
Cover is agreed per program. We have run round-the-clock work, and Trinidad keeps the same clock as US Eastern Daylight Time all year, so the standard working day already overlaps yours.
English is the official language of Trinidad and Tobago. Spanish and bilingual English and Spanish capacity is available.
Our programs run from the facility in Port of Spain. Work-from-home capacity is available as an option where a program calls for it.
Start here
A direct conversation with the people who run the operation. Expect a view on scope, a pilot design and a timeline.